Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Delivery fees effective 1 May 2026:

Business Account Customers
  • $57.50 + GST – Online orders delivered to a standard business address (with forklift access)
  • $67.50 + GST – Non‑online orders delivered to a standard business address (with forklift access)
  • $110.00 + GST – Site or residential delivery (no forklift access)

Retail Customers (Non‑Account Holders)
  • $132.00 (incl. GST) – Standard delivery charge

These flat rates apply to metro Melbourne, Sydney, and Brisbane.
  • Deliveries to residential addresses or locations without forklift access will be charged at the site delivery rate (for account customers).
  • No fuel levies, variable surcharges, or minimum order fees apply.
  • Delivery pricing is reviewed periodically.

If your delivery requirements fall outside these conditions, a Nikpol representative will confirm any applicable charges prior to dispatch.

Which payment methods are accepted in the Online Shop?
If you are a Nikpol Account holder your normal payment methods are accepted. We also accept PayPal and Credit Card.
How secure is shopping in the Online Shop? Is my data protected?
All credit card payments are made through our secured gateway through Braintree. You can view our privacy policy here

Do you have a sales enquiry or question?

Enter your details here to send us a message, or feel free to call us on 1300 NIKPOL (645 765).

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